Thanks for contacting EA Help! My name is Ashish how may I help you?
you:Hello i bought mass effect 3 deluxe edition yesterday and no mail have been send on my email until now
you:what i need to do ,
Ashish:I am really sorry for any disappointment this may cause to you.
Ashish:I can understand your concern. Please don't worry, I will try my best to help you out.
Ashish:May I know your first and last name along with the order no?
you:sorry for my bed english becouse i m from russia/
Ashish:Please do not worry about your language as I will speak simple English and help you out with your problem.
you:here it is
you:??????? - first name
you:UNKNOWN - second name
Ashish:Thank you, ???????
you:I did not order the game it was my friend so i dont know why he wrote this names
Ashish:May I know the order no?
you:numder of the order ?
Ashish:Yes please.
you:i dont know where i can see it
Ashish:Okay
Ashish:You should receive an email.
you:no i m in my email now and no message
you:oh sorry no email
Ashish:Okay
Ashish:May I know the email id that used to order?
you:when it was pre ordered there is now email field was in order list
Ashish:May I know your email id that you used to order?
you:i dont understand where i can see it
Ashish:Your email address.
you:arskars@gmail.com
Ashish:Thank you!
Ashish:I have checked and found that you issue is under process.
Ashish:I would suggest you to please wait for some time.
Ashish:Okay
Ashish:EA values its customers. Please accept this 15% Origin discount code for your next purchase on Origin store on any already released game (except pre-orders and new releases)So it will not work with preorder.The code can be redeemed at: http://store.origin.com and is valid for 30 days from the date of issue.Here is the 15% coupon code for you
Ashish:CE-GMV4V-2PRHH-X4F6B-TPJRQ
you:thank you but what need i do with my game ?
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